High-speed home internet is required, as well as the ability to plug into a wireless router via an ethernet cable. Must be able to maintain a quiet, secured work area and keep customer information confidential. Oral Communication: Expressing ideas and information in an effective manner. Initiative: Spotting opportunities anticipating threats and acting on them self-starting rather than waiting passively until the situation demands action. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.Ĭommunicate professionally and accurately to customers, following company standards/protocols.Įnsure adherence to all company compliance and security measures.Ĭustomer Focus: Knowing the (internal and external) customer business needs and respond effectively anticipating customer needs and giving high priority to customer satisfaction and customer service. Insert notes of customer interactions and/or transactions record details and any actions taken. Gather and process customer information and disposition call at end of conversation. Manage leads with tracking and follow up methods.Ĭommunicate product information to include price, rate plan, device features/benefits, and other information via phone. Generate and qualify sales working from lead generated call sheets. Receive comprehensive training and practice to be fully equipped to succeed, including training on call script examples and talking points. Stay up to date with the latest Verizon technology and product offerings. Start your great experience with us today! Earn base pay plus outstanding bonus opportunity, based on your performance. Leverage the team environment to learn, grow, and advance, while empowering customers through your knowledge of the best wireless products and services. Exciting new work from home opportunity for agents working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others.
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